The bottom-line is, umm, the bottom-line,
The fact is that airlines, flying so close to full capacity today, have realized that they really don’t have to cater to economy passengers — most of whom are booking on price alone, and who increasingly have no real airline loyalty — because the cost of doing so would never be worth it in pure bottom-line terms.
Does that sound harsh? Well, an unexpected — but not totally surprising — insight into how airline executives think these days came this summer when B. Ben Baldanza, chief executive of the aggressively bare-bones Spirit Airlines, hit “reply all” to an e-mail message from a passenger who wished to be compensated for a delayed flight that caused him to miss a concert he was planning to attend. Mr. Baldanza’s response, which seemed to be intended only for a Spirit Airlines employee but subsequently appeared on multiple travel blogs, said: “Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.”
Modi should send an email to the liberal media saying, ‘the next time I kill a few mullahs, those whining about my speech will vote again for me’.